In 2020, the US Department of Veterans Affairs Connecticut Healthcare System began its journey to becoming a high-reliability organization as part of Veterans Affairs efforts to become an enterprise-wide high-reliability organization through the Veterans Health Administration. The initiative was launched to create safe enterprise-wide health care systems and environments with robust continuous process improvements as a method for providing patients with safer and higher quality care. In this article, the authors describe a continuous process improvement initiative aimed at implementing system-wide initiatives along the journey to becoming a high-reliability organization. The initiatives are described from the perspectives of individuals representing staff from the frontline to executive leadership. The authors believe that the processes, strategies, and example initiatives described can be readily adopted and implemented in other health care organizations along the journey to high reliability.

Naseema B. Merchant

Jessica O’Neal

Celeste Dealino-Perez

Jenny Xiang

Alfred Montoya

John S. Murray

American Journal of Medical Quality

美国医学质量杂志 (AJMQ) 专注于让读者了解有助于优质医疗保健服务的资源、流程和观点。这本经过同行评审的期刊提供了一个交流思想、战略和方法的论坛，以改善医疗保健的提供和管理。

The American Journal of Medical Quality focuses on providing readers with resources, processes, and perspectives that contribute to high-quality healthcare services. This peer-reviewed journal serves as a forum for exchanging ideas, strategies, and methods aimed at improving the delivery and management of healthcare.

《美国医学质量杂志》(American Journal of Medical Quality) 专注于为读者提供有助于优质医疗服务的资源、流程和观点。这本经过同行评审的期刊为交流改善医疗服务提供和管理的思想、战略和方法提供了一个平台。

Category	Quartile
医学	4
医学, 卫生保健与服务	4

A High-reliability Organization Mindset

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Journal Info

Category	Quartile
HEALTH CARE SCIENCES & SERVICES	4