Case management (CM) has developed an increasingly high profile as a means to improve care, given the demographic realities of an aging population coupled with an increasingly expensive, complex, and fragmented health care delivery system. Case management can create the bridges necessary to provide the level of coordination needed to help patients and their families get the best health outcomes possible. Although they may seem to be conceptually clear, the definitions, structure, organization, scope of services, and goals for CM vary widely among organizations, locations, and payers.

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