Abstract Human reliability analysis (HRA) is a proactive approach to model and evaluate systematic human errors and has been extensively implemented in various complicated systems. The assessment of human errors relies heavily on the knowledge and experience of experts in real‐world cases. Moreover, there are usually specific sorts of uncertainty while experts use linguistic labels to evaluate human failure events. In this context, this paper seeks to establish a new model based on the hesitant fuzzy matrix (HFM) and the cognitive reliability and error analysis method (CREAM) to conduct a quantitative analysis of human errors. This model handles the multiple crisp scores of the common performance conditions (CPCs) given by experts according to the context description in terms of CPCs, determines the weights of CPCs by the HFM, and elicits the human error probability (HEP) point estimation formula considering consequences based on the CREAM. Finally, the effectiveness and practicality of the presented HFM‐CREAM model are demonstrated through the emergency response analysis of the steam generator tube rupture (SGTR) in nuclear power plant.

Chuan Lin

Qi feng Xu

Yi fan Huang

Quality and Reliability Engineering International

QUALITY AND RELIABILITY ENGINEERING INTERNATIONAL 是一本致力于质量和可靠性的实际工程方面的期刊。每年出版八次的技术期刊，涵盖现有理论方法、研究和工业实践的发展和实际应用。期刊中的文章将涉及案例研究、教程类型的评论，以及将新的或著名的理论应用于解决工程中实际的质量和可靠性问题。描述使用数学和统计工具解决实际问题的论文鼓励生命工业问题，前提是重点放在实际应用和示范案例研究上。期刊的范围旨在包括电子、电气、机械和系统工程领域的组件、故障物理、设备和系统.该期刊涵盖通信、航空航天、汽车、铁路、船舶设备、控制工程和消费产品等领域。涵盖硬件和软件的质量和可靠性。鼓励发表关于软件工程及其对产品质量和可靠性的影响的论文。该杂志还将涵盖工程行业的质量和可靠性管理。每年出版关于各种关键主题的特刊，并有助于提高质量和可靠性工程国际作为其领域的主要参考。

Quality and Reliability Engineering International is a journal dedicated to the practical engineering aspects of quality and reliability. Published eight times a year, it covers the development and application of existing theoretical methods, research, and industrial practices. Articles in the journal include case studies, tutorial-style reviews, and applications of new or established theories to solve real-world quality and reliability issues in engineering. We encourage papers that use mathematical and statistical tools to address practical problems, particularly those focusing on life industrial issues, with an emphasis on practical applications and demonstrative case studies. The journal's scope includes components, failure physics, equipment, and systems in the fields of electronic, electrical, mechanical, and systems engineering. It covers areas such as communications, aerospace, automotive, railway, marine equipment, control engineering, and consumer products, addressing both hardware and software quality and reliability. We also encourage submissions on software engineering and its impact on product quality and reliability. Furthermore, the journal addresses quality and reliability management in the engineering industry. Special issues on various key topics are published annually, contributing to the enhancement of Quality and Reliability Engineering International as a leading reference in its field.

《Quality and Reliability Engineering International》是一本专注于质量和可靠性实际工程应用的期刊。该期刊每年出版八期，涵盖现有理论方法、研究成果以及工业实践的发展与应用。期刊中的文章包括案例研究、教程型评论，以及将新的或经典理论应用于解决工程中的实际质量和可靠性问题。我们鼓励使用数学和统计工具解决实际问题的论文，特别是关注生命工业问题，强调实际应用和示范案例研究。期刊的范围涵盖电子、电气、机械和系统工程领域的组件、故障物理、设备和系统。涉及的领域包括通信、航空航天、汽车、铁路、船舶设备、控制工程和消费产品，涵盖硬件和软件的质量与可靠性。我们也鼓励发表关于软件工程及其对产品质量和可靠性的影响的论文。此外，期刊还关注工程行业的质量和可靠性管理。每年会出版关于各种关键主题的特刊，致力于提升《Quality and Reliability Engineering International》作为该领域主要参考的地位。

An HFM‐CREAM model for the assessment of human reliability and quantification

A new model based on the hesitant fuzzy matrix (HFM) and the cognitive reliability and error analysis method (CREAM) to conduct a quantitative analysis of human errors is established and the effectiveness and practicality are demonstrated.

Category	Quartile
工程技术	3
工程技术, 工程综合	3
工程技术, 运筹学与管理科学	3
工程技术, 工程工业	4

An HFM‐CREAM model for the assessment of human reliability and quantification

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Journal Info

Category	Quartile
OPERATIONS RESEARCH & MANAGEMENT SCIENCE	2