This paper promotes the value of including many stakeholders in service development. The experience of co-creative service development is examined through the lens of action research. Engaging multiple stakeholders in face-to-face, in simultaneous joint activities, from various organisations, with different levels of hierarchy, and dissimilar positions, may increase the diversification through the broadness of the information, knowledge, and experiences, and increase the amount, and quality of the development suggestions. This paper is an attempt to tell the story of action research, and how it was applied to increase the understanding of the usefulness of multiple stakeholders in service development. Outcomes of a research project are presented. The paper ends with discussion of the theoretical and practical implications of the conducted research.

Päivi J Tossavainen

Action Research

Action Research is a new international, interdisciplinary, refereed journal which is a forum for the development of the theory and practice of action research.     Our purpose with this international, peer reviewed journal is to offer a forum for participative, action oriented inquiry into questions that matter--questions relevant to people in the conduct of their lives, that enable them to flourish in their organizations and communities, and that evince a deep concern for the wider ecology.    The aim of the journal is to offer a viable alternative to dominant "disinterested" models of social science, one that is relevant to people in the conduct of their lives, their organizations and their communities.

Action Research is an international, interdisciplinary, peer-reviewed journal that serves as a forum for the development of action research theory and practice. Our aim is to provide a platform for participatory, action-oriented inquiry into meaningful questions—questions that are relevant to individuals in their daily lives, enabling them to thrive in their organizations and communities, while also demonstrating a deep concern for the broader ecology. The journal seeks to offer a viable alternative to dominant "disinterested" models of social science, making it relevant to the actual conduct of people's lives, their organizations, and their communities.

《Action Research》是一本国际性、跨学科的同行评审期刊，旨在推动行动研究的理论与实践发展。我们的目标是为参与性、行动导向的探究提供一个论坛，关注那些对人们生活有意义的问题，这些问题能够帮助他们在组织和社区中蓬勃发展，并体现对更广泛生态的深切关怀。期刊的目的是提供一种可行的替代方案，取代主流的“无关”社会科学模型，使其与人们的生活、组织和社区的实际需求相关联。

Category	Quartile
管理学	4
管理学, 管理学	4
管理学, 社会科学跨领域	4

Co-create with stakeholders: Action research approach in service development

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Journal Info

Category	Quartile
SOCIAL SCIENCES, INTERDISCIPLINARY	2