Technostress is stress that individuals experience due to their use of information technology. It is associated with critical workplace consequences including reduced productivity. While the negative consequences are well known, what is less understood is how individuals can cope with technostress to alleviate them. We report on two studies that explain how organizational IT users can cope with technostress. The first is a qualitative study conducted in the U.K., by interviewing thirty executives/knowledge workers. Here, we identified seven coping behaviors that individuals engage in, in response to technostress. The second is a survey of 846 U.S. employees who use IT in their workplace. Here, we examined the effects of these coping behaviors on the relationship between technostress creating conditions and the individual's IT-enabled productivity. We interpret our results to explain how employees and organizations can tackle technostress.

Monideepa Tarafdar

Henri Pirkkalainen

Markus Salo

Markus Makkonen

IT Professional

IT PROFESSIONAL 是 IEEE 计算机协会的技术杂志。它发表由 IT 从业者和研究人员撰写的同行评议文章、专栏和部门，涵盖：新兴和前沿数字技术的实际方面、IT 应用的原创想法和指导，以及企业的新 IT 解决方案。IT 专业人士的目标是为来自行业、政府和学术界的广泛 IT 主管、IT 项目经理、IT 研究人员和 IT 应用程序开发人员提供信息。

IT Professional is a technical magazine of the IEEE Computer Society. It publishes peer-reviewed articles, columns, and sections written by IT practitioners and researchers, covering practical aspects of emerging and cutting-edge digital technologies, original ideas and guidance for IT applications, and new IT solutions for businesses. The aim of IT Professional is to provide information to a wide range of IT executives, IT project managers, IT researchers, and IT application developers from industry, government, and academia.

《IT Professional》是IEEE计算机协会的技术杂志，发表由IT从业者和研究人员撰写的同行评审文章、专栏和部门内容。该杂志涵盖了新兴和前沿数字技术的实际应用、IT应用的原创想法和指导，以及企业的新IT解决方案。其目标是为来自行业、政府和学术界的广泛IT主管、IT项目经理、IT研究人员和IT应用程序开发人员提供信息。

IT Prof.

Taking on the “Dark Side”––Coping With Technostress

This work identified seven coping behaviors that individuals engage in, in response to technostress and examined the effects of these coping behaviors on the relationship between technost stress creating conditions and the individual's IT-enabled productivity.

Category	Quartile
计算机科学	4
计算机科学, 计算机信息系统	4
计算机科学, 计算机软件工程	4
计算机科学, 电信学	4

Taking on the “Dark Side”––Coping With Technostress

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