The research purpose is to identify which security factors that influence customer trust towards the intention to continue using Internet banking in Malaysia. The primary participants are internet banking users in Malaysia. A total of 227 respondents completed the questionnaires as requested. The results show that direct relationship of perceived privacy, perceived confidentiality, perceived data integrity, effectiveness of biometrics are significant factors influencing customer trust towards intention to continue using internet banking. This result shows the significant mediating effect between perceived privacy, perceived confidentiality, perceived data integrity, effectiveness of biometrics with customer trust. Trust is a significant effect towards intention to continue using internet banking. Security factors and effectiveness of biometrics have strong relationship towards increasing customer trust using internet banking. This is a strong signal to internet banking providers to enhance their security level towards multi factor authentication using biometrics solution.

Normalini Md Kassim

T. Ramayah

Wan Normila Mohamad

Muhammad Salman Shabbir

International Journal of Enterprise Information Systems

Global markets and competition have forced companies to operate in a physically distributed environment to take the advantage of benefits of strategic alliances between partnering firms. Earlier, information systems such as Material Requirements Planning (MRP), Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) have widely been used for functional integration within an organization. With global operations are in place, there is a need for suitable Enterprise Information Systems (EIS) such as Enterprise Resource Planning (ERP) and E-Commerce (EC) for the integration of extended enterprises along the supply chain with the objective of achieving flexibility and responsiveness.

Global markets and competition have compelled companies to operate in a physically distributed environment to leverage the advantages of strategic alliances between partnering firms. Previously, information systems such as Material Requirements Planning (MRP), Computer-Aided Design (CAD), and Computer-Aided Manufacturing (CAM) were widely used for functional integration within organizations. With the establishment of global operations, there is a pressing need for suitable Enterprise Information Systems (EIS) such as Enterprise Resource Planning (ERP) and E-Commerce (EC) to integrate extended enterprises along the supply chain, aiming to achieve flexibility and responsiveness.

全球市场和竞争迫使企业在物理分布的环境中运营，以利用合作公司之间战略联盟的优势。早期，物料需求计划（MRP）、计算机辅助设计（CAD）和计算机辅助制造（CAM）等信息系统被广泛用于组织内部的功能整合。随着全球运营的实施，迫切需要适合的企业信息系统（EIS），如企业资源规划（ERP）和电子商务（EC），以实现供应链上扩展企业的整合，目标是实现灵活性和响应能力。

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Journal Info

Category	Quartile
COMPUTER SCIENCE, INFORMATION SYSTEMS	3