Many government program applications result in procedural denials due to administrative burdens associated with applying. We identify the intake interview as a key barrier to take-up of the Supplemental Nutrition Assistance Program and study the effect of an alternative application process designed to reduce burdens. Using a field experiment involving 65,000 Los Angeles applicants, we find that access to flexible interviews initiated by the applicant increases approvals by 6 percentage points, doubles early approvals, and increases long-term participation by over 2 percentage points. Our findings highlight the importance of incorporating flexibility when designing program integrity policies to minimize procedural denials. (JEL H75, I18, I38)

Eric Giannella

Tatiana Homonoff

Gwen Rino

Category	Quartile
经济学	1
经济学, 经济学	1

Administrative Burden and Procedural Denials: Experimental Evidence from SNAP

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