Current concepts in the field of Total Quality Management (TQM) are largely based upon case studies, anecdotal evidence and the prescriptions of leading “gurus.” Consequently, there is little consensus on which factors are critical to the success of the approach. Few attempts have been made to scientifically synthesise frameworks for measuring quality management practices, and a methodology for examining the issue has yet to be established. This has meant that current TQM models, such as the Malcolm Baldrige Award, have not been constructed or validated by empirical means. This paper presents a research methodology that can be used to improve self‐assessment frameworks, such as the Baldrige Award, to better inform organisations in the development of Total Quality Systems. The research extracts a series of items from the Baldrige model and established literature. These items formed the basis of a questionnaire sent to over 200 managers. Data was examined using several well‐established analytical techniques that identified 10 critical factors of TQM. These factors were shown to be reliable and valid, and offer new insights into our understanding of TQM.

Simon A. Black

Leslie J. Porter

Decision Sciences

Decision Sciences, a premier journal of the Decision Sciences Institute, publishes scholarly research about decision making within the boundaries of an organization, as well as decisions involving inter-firm coordination. The journal promotes research advancing decision making at the interfaces of business functions and organizational boundaries. The journal also seeks articles extending established lines of work assuming the results of the research have the potential to substantially impact either decision making theory or industry practice. Ground-breaking research articles that enhance managerial understanding of decision making processes and stimulate further research in multi-disciplinary domains are particularly encouraged.

Decision Sciences is a premier journal of the Decision Sciences Institute that publishes scholarly research on decision making within organizations and decisions involving inter-firm coordination. The journal promotes research that advances decision making at the interfaces of business functions and organizational boundaries. It also seeks articles that extend established lines of work, assuming that the research results have the potential to significantly impact either decision making theory or industry practice. Ground-breaking research articles that enhance managerial understanding of decision making processes and stimulate further research in multi-disciplinary domains are particularly encouraged.

《Decision Sciences》是决策科学学会的顶级期刊，发表关于组织内部决策以及涉及企业间协调的学术研究。该期刊促进在商业职能和组织边界交界处的决策研究。期刊还寻求扩展既有研究方向的文章，前提是研究结果有潜力对决策理论或行业实践产生重大影响。特别鼓励那些能够增强管理者对决策过程理解并激发多学科领域进一步研究的开创性研究文章。

Category	Quartile
管理学	4
管理学, 管理学	4

Identification of the Critical Factors of TQM*

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