After more than 10 years of watching other public sector organizations undergo the process, the American Public Works Association (APWA) has developed their own accreditation program. The self-assessment phase can be treated simply as a checklist or as a major element in strategic planning. The second phase in gaining accreditation follows directly from the self-assessment. This improvement phase offers opportunities for the agency to form teams that will be involved in any decision-making. Improvements could include the development of new policies, procedures, and methods of operations, or the revision of old ones. The final phase involves an on-site evaluation by an outside group of APWA professionals, who review written records and policies; and interview staff, managers, elected officials, and community leaders. The evaluation groups also makes field observations. Initial accreditation is for a 3-year period, but annual updates are required to ensure continuing compliance. The organization's accreditation council is in the process of developing guidelines for reaccreditation.

ACCREDITATION: CERTIFYING PUBLIC WORKS EXCELLENCE

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