Computer Supported Cooperative Work

Leysia Palen

Deepika Rama Subramanian

Lindsay Levkoff Diamond

Hande Batan

Tajanae Harris

Computer Supported Cooperative Work (CSCW)

The Social Convergence of Information Disorder: Discovery and Analysis of the “Fertile Ground” of COVID-19 Vaccine Hesitancy

信息失序的社会趋同：COVID-19疫苗犹豫“温床”的发现与分析

Ava McCoy

Luigina Ciolfi

‘You were going online for that person’: How Digital Tools Shaped Irish Mourning Experiences Amidst COVID-19

“你为了那个人上网”：数字工具如何塑造爱尔兰在新冠疫情期间的哀悼体验

Abstract Self-management has become increasingly important with the growing population living with chronic conditions. Self-Management Support (SMS) provided in healthcare systems is essential for its success. While prior research mainly focuses on Western countries, this paper presents a study of SMS practices for osteoporosis management as part of a Whole Course Management (WCM) program recently implemented in the healthcare system in China, which features a new role called case manager in the hospital dedicated to SMS and related coordination. Based on interviews with 22 participants, including one case manager, two physicians, three nurses, seven patients, and nine caregivers, we highlight the importance of the role of case manager in promoting awareness of osteoporosis and self-management, integrated care coordination, and emotional support. At the same time, it also reveals challenges and promising directions to make SMS more effective, mainly in terms of self-management education, active patient involvement, and coordination among the care network. We ended by reflecting on our findings and discussing implications for SMS and the design of ICTs.

Jinling Huang

Xianghua Ding

Self-Management Support (SMS) in Transition: The Case of Osteoporosis Management Support in a Chinese Hospital

自我管理支持(SMS)在转型中的应用：以中国医院骨质疏松管理支持为例

Yi Wang

Yang Yue

Wei Wang

Gaowei Zhang

Uncovering Non-native Speakers’ Experiences in Global Software Development Teams——a Bourdieusian Perspective

揭示非母语者在跨国软件开发团队中的经历——布迪厄视角

When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study (N = 849) of one global technology company's employees' experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.

Rachel Bergmann

Sean Rintel

Nancy Baym

Advait Sarkar

Damian Borowiec

Priscilla Wong

Abigail Sellen

Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

应对疫情：新冠疫情期间企业视频会议中的视频会议疲劳与社交性演变张力

Abstract In information infrastructures at hospitals, various stakeholders are responsible for specific information and communications technology (ICT) portfolios. Each portfolio represents a unique digital trajectory with a past, present, and future. This study investigated how stakeholders (in this study, software developers, ICT operations organizations, and users) collaborate to facilitate the convergence of different digital trajectories, thus contributing to the successful evolution of information infrastructures. Empirically, we focused on the preparatory work involved in implementing an app that would enable nurses to register and calculate National Early Warning Scores at Nordland Hospital in northern Norway. Specifically, we examined the collaboration between three stakeholders to align their respective ICT portfolios and prepare for the new solution. These stakeholders were the Finnish software developer Medanets, the Norwegian Electronic Health Record developer DIPS ASA, and the Northern Norway Regional Health Authority, which governed the regional health ICT infrastructure. These stakeholders governed three distinct portfolios that had been developed over many years and, in this sense, represented digital trajectories with a past, a present, and a possible future. This study is positioned within the computer-supported cooperative work field, and the analysis draws upon the theoretical concepts of information infrastructure and trajectories.

Kristian Malm-Nicolaisen

Gunnar Ellingsen

Morten Hertzum

Line Silsand

Gro-Hilde Severinsen

Evolution of Information Infrastructures in Healthcare as Convergence of Digital Trajectories

医疗保健信息基础设施的演变：数字轨迹的融合

Abbreviation	Comput Supported Coop Work
Journal Impact	2.17
Quartiles(Global)	COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS(Q3)

ISSN	0925-9724, 1573-7551
h-index	73

Publication Information	Publisher: Springer Netherlands，Publishing cycle: Bimonthly，Journal Type: journal，Open Access Journals: No
Basic data	Year of publication: 1992，Proportion of original research papers: 100.00%，Self Citation Rate:5.00%， Gold OA Rate: 65.48%
Average review cycle	网友分享经验：>12周，或约稿
Average recruitment ratio	网友分享经验：容易

Computer Supported Cooperative Work

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The Social Convergence of Information Disorder: Discovery and Analysis of the “Fertile Ground” of COVID-19 Vaccine Hesitancy

‘You were going online for that person’: How Digital Tools Shaped Irish Mourning Experiences Amidst COVID-19

Self-Management Support (SMS) in Transition: The Case of Osteoporosis Management Support in a Chinese Hospital

Uncovering Non-native Speakers’ Experiences in Global Software Development Teams——a Bourdieusian Perspective

Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

The Social Convergence of Information Disorder: Discovery and Analysis of the “Fertile Ground” of COVID-19 Vaccine Hesitancy

‘You were going online for that person’: How Digital Tools Shaped Irish Mourning Experiences Amidst COVID-19

Self-Management Support (SMS) in Transition: The Case of Osteoporosis Management Support in a Chinese Hospital

Uncovering Non-native Speakers’ Experiences in Global Software Development Teams——a Bourdieusian Perspective

Evolution of Information Infrastructures in Healthcare as Convergence of Digital Trajectories