Implementation of Six Sigma methodology in a medical equipment manufacturing company

2024-9-11

The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings

2024-9-2

The contribution of information and communication technologies on performance management and measurement in healthcare: a systematic review of the literature

2024-8-30

How employee engagement mediates the training and development and work–life balance towards job performance of the private banks?

2024-8-29

Quality 4.0: the need for Tanzania's service organisation transit to Quality 4.0

2024-8-27

Exploring the role of additive manufacturing in the prosthetic supply chain: qualitative evidence

2024-8-26

Evaluation and total quality management: the case of primary education

2024-8-25

From waste to worth: a mediation analysis of lean manufacturing and operational performance in developing country

2024-8-20

Investigating the impact of restaurants’ CSR activities on customer satisfaction: a focus on CSR dimensions

2024-8-20

Integrating industry 4.0 in manufacturing: overcoming challenges and optimizing processes (case studies)

2024-8-14

Flexible working arrangements on employee well-being concerning the mobile telecommunication industry

2024-8-13

Integrated management systems: a content and bibliometric analysis

2024-8-13

Assessing Industry 4.0 implementation maturity in manufacturing MSMEs – a graph theory and matrix-based approach

2024-8-9

Assessing Lean Six Sigma and quality performance improvement in Italian public healthcare organizations: a validated scale

2024-8-8

The dark side of customer experiences in fast-food industry: exploring the intersection of physical environment, emotions and customer retention

2024-7-31

Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores

2024-7-24

The impact of TQM on financial and non-financial performance: the mediating role of corporate social responsibility

2024-7-23

A novel framework for understanding the interplay between the mobile wallet service quality dimensions and loyalty intention

2024-7-22

Unveiling the potential of FMEA in higher education: pathway to improved risk management and quality

2024-7-19

The modern meaning of “quality”: analysis, evolution and strategies

2024-7-11

Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator

2024-7-2

Insights into quality professionals' adoption of Quality 4.0 in the high-tech industry

2024-7-2

Bibliometric analysis on usage of Industry 4.0 technologies in healthcare

2024-6-26

Guest editorial: Quality 4.0 and Kaizen during disruptive times: addressing the triple helix actors’ COVID-19 pandemic challenges

2024-6-25

Enhancing quality 4.0 and reducing costs in lot-release process with machine learning-based complaint prediction

2024-6-19

Business excellence assessments – learning from award-winning organizations

2024-6-17

The mediatory role of the environmental performance function within the lean-green manufacturing sustainability complex

2024-6-14

Role of leadership styles in connecting quality culture and university performance: a higher education perspective from Saudi Arabia

2024-6-11

Exploring the causal complexity of business models with organizational performance: a study for the pharmaceutical industry

2024-6-7

Predictive quality model for customer defects

2024-6-5

Academic service quality, student satisfaction and loyalty: a study at higher education legal entities in Indonesia

2024-5-30

Improving value chain data lifecycle management utilising design for Lean Six Sigma methods

2024-5-29

Government innovation management: challenges and opportunities

2024-5-28

Traditional and environmentally friendly attributes in products of highly design-oriented firms: an exploratory study in the perception of Italian entrepreneurs

2024-5-28

Organizational factors, quality performance and competitive advantage of village-owned enterprise in Indonesia

2024-5-26

A systematic literature review with bibliometric analysis of Quality 4.0

2024-5-21

Industrial revolution and smart farming: a critical analysis of research components in Industry 4.0

2024-5-21

Guest editorial: Using partial least squares structural equation modeling (PLS-SEM) in quality management

2024-5-21

Role of supply chain partnership, cross-functional integration, responsiveness and resilience on competitive advantages: empirical evidence from Palestine

2024-5-17

The development of an organizational excellence architecture model to support the implementation of business excellence

2024-5-14

Integrating online learning into service quality assessment in higher-education its influence on student satisfaction

2024-5-13

Focus on processes contextualised: how QM process tools and practices can support sustainable development

2024-5-9

ISO 9001 implementation model: a review and future research agenda

2024-4-19

Exploring Industry 4.0 technologies as drivers of lean implementation in SMEs using COPRAS

2024-4-18

An analysis of the effects of value cocreation and tech enjoyment on customer satisfaction in tourism virtual reality

2024-4-12

Enhancing employee sustainability through employee quality of life: the role of top management support

2024-4-12

Achieving banking industry innovation performance using total quality management: an empirical study

2024-4-5

An integrated QFD framework for smart city strategy development

2024-3-29

Integrated quality 4.0 framework for quality improvement based on Six Sigma and machine learning techniques towards zero-defect manufacturing

2024-3-28

How does service supply chain flexibility influence responsiveness in service delivery? An empirical analysis of healthcare units

2024-3-18