The impact of soft lean practices on business performance: mediating role of customer satisfaction

2024-9-11

Elevating service startup survival through strategic service quality

2024-8-21

Quality leadership, technology integration and patient care quality across countries: moderating roles of national culture and infrastructure development

2024-8-13

After-sales service and brand reputation: a case of kitchen appliance industry

2024-8-8

Pragmatism as a paradigm for quality management research in bridging academic-practitioner gaps

2024-7-3

Brand addiction: Wow! or woe?

2024-7-3

Behavioural intention to adopt mobile wallets at the bottom of the pyramid: a developing economy perspective

2024-6-24

Modelling enablers of business continuity for casual dining restaurants in post-COVID-19 era: an ISM and MICMAC perspective

2024-5-27

Service quality attributes on customers’ perceived value and behavioral intention of district health centres: a moderating effect of health-care subsidy

2024-4-30

Drivers of service ecosystem: moderating role of organizational culture in North Indian hotels

2024-4-26

A study on driving factors for enhancing financial performance and customer-centricity through digital banking

2024-4-26

Social media influencer marketing: science mapping of the present and future trends

2024-4-10

A cultural theory perspective to service expectations in restaurants and food services

2024-3-26

Can gamified e-service quality improve customer value co-creation and relationship quality in e-retailing?

2024-3-18

The impact of feedback on consumer’s emotional state in post purchase context: exploring moderating factors

2024-2-16

Organizational learning, quality and safety culture in patient care: comparing Colombia and the Kingdom of Saudi Arabia

2024-2-15

Supply chain partnership and sustainable performance: does TQM mediate the relationship?

2024-2-14

E-grocery service loyalty: integrating food quality, e-grocery quality and relationship quality (young customers’ experience with local food)

2024-2-5

An interdisciplinary study of quality management and human resource management using quality of work–life factors

2023-12-19

Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment

2023-12-11

Assessing subjective career success: the role of career commitment, career resilience and self-efficacy: a evidence from hospitality industry

2023-12-11

Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness

2023-10-20

Effects of perceived values on affective and conative attitudes in cashierless store services

2023-10-13

The relationship between service quality of banking kiosk and customer satisfaction: the moderating role of technology readiness

2023-10-5

Dimensions and outcomes of electronic service quality in the GCC countries

2023-10-3

Developing a benchmarking model for subjective well-being: a combined approach using structural equation modeling and fuzzy AHP

2023-9-13

Editorial: Efficiency, effectiveness, and productivity – widely used, but often misunderstood in healthcare

2023-8-7

The service sector in the classical world: focus on entertainment and well-being

2023-8-3

Improving service quality through customer feedback – the case of NPS in IBM’s training services

2023-7-17

International Journal of Quality and Service Sciences

2023-7-11

Stimulating HRM practices through innovative culture: an empirical study on the UAE’s government agencies

2023-6-29

Mapping the concept of online purchase experience: a review and bibliometric analysis

2023-6-2

Readiness for agile-sustainability in health-care organizations

2023-5-15

Development of a student-centred manual using appreciative inquiry

2023-4-21

Editorial: A practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia

2023-3-17

Assessing and improving co-creation in services: the customer-centric matrix

2023-3-6

Interplay between perceived value, trust and continuance intention: evidence in the sharing economy

2023-2-28

The relationship between students’ psychological capital, social-contextual factors and study-related outcomes – an empirical study from higher education in Norway

2023-1-3

Service quality scale development for fully automatic operation metro system

2022-11-15

Determinants of panic buying during COVID-19: causes and consequences

2022-10-6

Quality perception of accounting firm customers

2022-9-9

TQM model based on Deming prize for schools

2022-7-18

How perceived utilitarian and hedonic value influence online impulse shopping in India? Moderating role of perceived trust and perceived risk

2022-7-15

What influences the behavior intention of movie theater customers? Comparing linear and nonlinear points of view

2022-7-14

After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence

2022-5-31

Consumer experience co-creation in speciality coffee through social media sharing: its antecedents and consequences

2022-5-27

Exploring factors influencing service trade-offs in the higher education sector: evidence from Malaysia

2022-5-27

Effect of organizational justice and support on organizational commitment and employee turnover intentions: the mediating role of employee engagement

2022-5-11

Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil

2022-5-4

Corporate image as an enabler of customer retention

2022-4-15