Journal of Service Management
短名 | JOSM |
Journal Impact | 7.79 |
国际分区 | MANAGEMENT(Q1) |
期刊索引 | SCI Q1中科院 2 区 |
ISSN | 1757-5818, 1757-5826 |
h-index | 88 |
国内分区 | 管理学(2区)管理学管理学(3区) |
涉及主题 | 业务经济营销计算机科学政治学法学心理学经济服务(商务)社会学社会心理学社会科学数学人类学统计哲学定性研究创造力独创性知识管理机器学习生物认识论管理价值(数学)工程类地理历史考古地质学公共关系古生物学万维网人工智能背景(考古学) |
出版信息 | 出版商: Emerald Group Publishing Ltd.,出版周期: ,期刊类型: journal |
基本数据 | 创刊年份: 2009,原创研究文献占比: 96.43%,自引率:10.30%, Gold OA占比: 25.00% |
期刊引文格式
这些示例是对学术期刊文章的引用,以及它们应该如何出现在您的参考文献中。
并非所有期刊都按卷和期组织其已发表的文章,因此这些字段是可选的。有些电子期刊不提供页面范围,而是列出文章标识符。在这种情况下,使用文章标识符而不是页面范围是安全的。
只有1位作者的期刊
有2位作者的期刊
有3位作者的期刊
有5位以上作者的期刊
书籍引用格式
以下是创作和编辑的书籍的参考文献的示例。
学位论文引用格式
网页引用格式
这些示例是对网页的引用,以及它们应该如何出现在您的参考文献中。
专利引用格式
最新文章
Organizational resiliency through practice innovation: forced brand evolution in a prolonged exogenous service ecosystem disruption
2024-8-22
Howdy, Robo-Partner: exploring artificial companionship and its stress-alleviating potential for service employees
2024-8-20
Successful implementation of customer experience strategy: determinants and results
2024-7-22
Guest editorial: Multi-stakeholder engagement and responsible business
2024-7-17
Cultivating wiser service systems through communication
2024-7-11
A 5C model of responsible service leadership: learning from living systems to play the infinite game
2024-6-25
Moving to subscriptions: service growth through business model innovation in consumer and business markets
2024-6-21
Exploring volunteers’ role in healthcare service ecosystems: value co-creation, self-adjustment and re-humanisation
2024-6-8
A processual view on sustainability transitions in service ecosystems
2024-6-6
Human–AI resource relations in value cocreation in service ecosystems
2024-5-28
To do or not to do? A typology of ethical dilemmas in services (TEDS)
2024-5-27
Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
2024-5-27
RAISE: leveraging responsible AI for service excellence
2024-5-22
The role of employee empathy in forming brand love: customer delight and gratitude as mediators and power distance belief as a moderator
2024-5-9
Understanding service ecosystem dynamics: a typology
2024-5-9
Understanding and managing engagement journeys
2024-5-7
Conceptualizing digital service: coconstitutive essence and value cocreation dynamics
2024-5-2
AI concierge in the customer journey: what is it and how can it add value to the customer?
2024-5-2
Exploring customer engagement tensions when pursuing responsible business practices
2024-4-25
Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications
2024-4-24
How and when effective customer journeys drive brand loyalty: the role of consumer-brand identification
2024-4-16
Beyond templates: methodological reporting practices and their impact in qualitative service research
2024-4-5
Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda
2024-3-20
Agencement of onlife and phygital: smart tech–enabled value co-creation practices
2024-3-12
Guest editorial: Digital service innovation: ontology, context and theory
2024-3-11
Blending access-based services and triadic frameworks: an empirical evaluation of Packaging-as-a-Service
2024-3-5
The origins of digital service innovation (DSI): systematic review of ontology and future research agenda
2024-2-29
Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings
2024-2-8
Guest editorial: The sport x service experience: an opportunity for sport service management research
2024-1-10
An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes
2024-1-8
Acquisition as a mode for servitisation: servitisation integration and consequences
2023-12-26
Digital service innovation in B2B markets
2023-12-22
Designing the service delivery system for prevention-oriented goals: insights from two case studies
2023-12-4
A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research
2023-11-24
Frontline service employee research: integration of systematic literature reviews and recommendations for future scholarship
2023-11-24
It takes two to tango: a multidisciplinary bibliometric review across six decades of dyadic service encounter research
2023-11-17
Circular service management: toward conceptual understanding and service research priorities for a more sustainable future
2023-11-7
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
2023-10-31
The nature and fundamental elements of digital service innovation
2023-10-28
Spiraling between learning and alignment toward digital service innovation
2023-10-18
Digital service innovation challenges faced during servitization: a multi-level perspective
2023-10-16
Exploring the influence of service employees' characteristics on their willingness to work with service robots
2023-10-13
Brand community formation in service management: lessons from the sport industry
2023-10-2
Digital service innovation (DSI): a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods
2023-9-19
Characterizing digital service innovation: phases, actors, functions and interactions in the context of a digital service platform
2023-9-5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
2023-9-5
Research on service frontline employees: a science – practice perspective
2023-9-5
Understanding consumer behaviour in evolving subscription markets – lessons from sports season tickets research
2023-8-25
Journal of Service Management
2023-7-11
Some agents are more similar than others: customer orientation of frontline robots and employees
2023-6-26
帮你贴心管理全部的文献
研飞ivySCI,高效的论文管理
投稿经验分享
分享我的经验,帮你走得更远