Academica Turistica

Understanding responsible tourist behaviour is critical for tourism operators if they expect both economic and environmental benefits.Despite decades of academic and practical study of responsibility for the natural and social environment, it is still unclear who is responsible for improving the situation in terms of sustainable development.This requires a deeper understanding of the concept of individual responsibility, which has a behavioural, ethical, and response basis, that will be addressed in this paper.In a hotel context, we explore the concept of individual responsibility in the role of tourists' ability to improve the state of the environment through changes in awareness and behaviour.Based on the relevant theories presented, we defined individual responsibility as a construct divided into four dimensions: personal responsibility or norms (ethics and morals), awareness and knowledge, preference, and action-based responsible behaviour.Significant results on tourist responsibility were obtained by factor analysis and a hierarchical clustering method to identify three different types of responsible tourists.We labelled them as actively responsible, pragmatically responsible, and irresponsible tourists.The identified differences among the three types of (ir)responsible tourists allow for a better understanding of their motives and expectations, as well as better design of sustainable practices by tourism providers.

Petra Zabukovec Baruca

Zlatko Jančič

Aleksandra Brezovec

Understanding Responsibility from the Tourist’s Perspective: A Hotel Context

从游客视角理解责任：酒店情境

Film-induced tourism is a recent topic in academic research, only studied since the '90s, and especially in the us and uk, followed by Australia, Asia, and Europe, becoming a worldwide theme with its expansion to Asia.In the beginning, the main studies were focused on justifying the importance of studying the topic and concentrating on the power of film and tv productions in motivating tourism demand, followed by a theoretical and methodological improvement focused on impacts, development, and marketing initiatives.At the moment, studies are focused on a crossdisciplinary approach and commodification of location and culture.Nowadays, numerous studies focus on this subject, and this paper intends to analyse the latest advances in the field over the last eight years.Our study explores their strengths, potential, gaps, and opportunities.In terms of results, we can affirm the strengths related to the studies centred on the impacts of film-induced tourism on destinations, film-induced tourism as a motivator for the intention to visit through exhibited images, and tourism marketing activities and initiatives based on film and tv productions.In terms of gaps and opportunities, these are related to tourist experiences and authenticity, celebrities, sustainable planning, cross-disciplinary studies, residents' perspectives, consumers' answers to brand placement, the role of governments in terms of strategies and policies, the importance of social networks in the field, and the need for more studies to be developed worldwide, not only based on western examples.

Sara Nunes

Alejandro del Moral Agúndez

Julia Fragoso da Fonseca

Samiha Chemli

Kang Jin Seo

Descriptive Analysis of the Recent Advances of Film-Induced Tourism: Identification of Strengths, Gaps and Opportunities

电影引致旅游的近期进展描述性分析：优势、差距与机遇的识别

This study examines restaurant management and customer quality expectations (expected performances) in the post-covid-19 pandemic period.The purpose of this study is to investigate which marketing-quality (7p) dimensions best explain the construct of restaurant quality expectations after the crisis caused by the covid-19 pandemic and to determine whether differences exist between restaurant managers' and customers' quality expectations.An online survey was delivered via emails (managers) and social media (customers) in the Republic of Slovenia.A total of 422 valid online questionnaires were obtained from customers, and 89 completed questionnaires were gathered from managers.The 42-item questionnaire was based on the principles of the marketing mix.Results of exploratory factor analysis indicate that six marketing dimensions best explain restaurant quality expectations in the postcovid-19 pandemic period (in order of importance): Physical evidence, Product, Promotion, Processes, Placement, and Price.Results also reveal a significant gap in quality expectations since price is the only dimension where no differences were found between restaurant managers' and customers' quality expectations.This research contributes to the literature by explaining the importance of the different 7p quality indicators for assuring restaurant quality in the post-covid-19 pandemic period.By applying a 7p research methodology, we have also facilitated a benchmarking process for the international restaurant industry.

Marko Kukanja

A 7P Comparison between Restaurant Managers’ and Customers’ Post-COVID-19 Quality Expectations

7P视角下餐厅经理与顾客在后疫情时期质量期望的比较

The segment of solo female travellers has been growing fast from year to year and is becoming an increasingly important tourism segment.When women travel alone, they want more than just to travel from one place to another.They are often looking for independence, personal growth, new experiences, adventure, connecting with others, and an escape from routine.The aim of this paper is to investigate the main motives for independent travel among Slovenian solo travellers through quantitative and qualitative research.Based on the literature review, the motives were divided according to three different dimensions: psychological, cultural and personal.In our analysis, we found that while all three groups of motives are important, Slovenian female independent travellers attach the greatest importance to the psychological motive, i.e. they see independent travel primarily as a time to fulfil their own needs and desires, gain confidence and independence or withdraw from everyday life.

Rrezarta Ejupi

Zorana Medarić

Motives of Female Travellers for Solo Travel

女性旅行者选择独自旅行的动机

Slow tourism' is a holistic tourism concept that promotes sustainability in all aspects of a traveller's journey.It is a promising alternative to mass tourism with which tourists, destination managers, and tourism service providers are willing to engage.In academic research, there is little consensus on what 'slow' means and how it is practiced or interpreted in relation to different tourism contexts, cultures, and mobilities.Therefore, this paper aims to explore the concept of slow tourism, its evolution and current scope.Moreover, the paper presents a new insight into scientific production through bibliometric analysis, not previously fully clarified in hospitality and tourism research.Data for the study is generated from English-language journal articles that were produced from a Scopus database search of specific keywords associated with slow tourism.The findings indicate that the research interests on slow tourism is growing remarkably and is related to slow travel and food, sustainability, and an immersive travel experience.

Damir Krešić

Matina Gjurašić

Slow Tourism as an Immersive Travel Experience: A Bibliometric Analysis

慢旅游作为沉浸式旅行体验：文献计量分析

This study aimed to explore how brand awareness and brand image influence customers' intention to book hotels online.It also examined the role of quality perception, price perception, and value perception as mediators, both separately and in combination.Data was collected from 514 online travellers to North Indian hotels based on a judgemental sampling technique which was then analysed with the application of structural equation modelling involving confirmatory factor analysis followed by path analysis.The data analysis software Analysis of Momentum Structure (AMOS)-20 was used to perform confirmatory factor analysis and PROCESS macro-3.4 on Statistical Package for Social Science (SPSS)-23 software was used to perform path analysis involving the measurements of latent constructs.The results confirm that value perception serves as a mediator in the relationship between brand awareness and booking intention, as well as brand image and booking intention in both serial and parallel mediations.Perceived quality alone does not mediate the relationship between brand awareness or brand image and booking intention.However, the significance of the impact emerges when brand image precedes perceived quality as a mediator between brand awareness and booking intention.This study managed to throw light on the importance of two major brand attributes in influencing customers' booking intention.This can give clarity on the success factor of both established businesses and new-born start-ups.

Kamakshya Prasad Nayak

Hardaman Singh Bhinder

The Role of Brand in Influencing Online Hotel Booking

品牌在影响在线酒店预订中的作用

The aim of the study is to evaluate the process of crisis communication of 4-star business hotels during the coronavirus epidemic and to compare their communication during the first and second waves of the epidemic.As part of the qualitative research, 15 in-depth interviews were conducted with the employees responsible for crisis communication within the surveyed hotels.The research is based on Fall and Massey's (2005) three-step crisis communication model, examining the stages of preparation, response and recovery.The result of the empirical research shows that, although the strategic management of the hotels was not prepared for an upcoming crisis, they managed to develop a crisis communication plan based on their previous protocols, force majeure contracts and newly acquired knowledge that they could successfully apply during the COVID-19 crisis.The authors of the study were the first to research the crisis communication of Hungarian business hotels during the first two waves of the coronavirus epidemic.The conclusion of the study is that change was needed in the marketing communication strategy after the first wave, as travellers wanted to see messages with a more positive tone.This change proved to be successful; it is worthwhile to continue external communication through several channels and it is not enough to use only a Facebook page.

Márta Sirkó

Nikoletta Kaszás

Krisztina Keller

Tourism Crisis Communication in Business Hotels During the COVID-19 Pandemic

新冠疫情期间商务酒店的旅游危机传播

I Gede Mudana

I Nyoman Cahyadi Wijaya

I Gede Ginaya

Dedi Gusman

Application of Soft Systems Methodology Approach to Find Sustainable Gastronomic Solutions in Bali, Indonesia

应用软系统方法论在印度尼西亚巴厘岛寻找可持续美食解决方案

Elizabeth Abiola-Oke

Tourism Destination Competitiveness and Entrepreneurial Development in South-West Region, Nigeria

尼日利亚西南地区旅游目的地竞争力与企业家发展

The paper examines characteristics, strategies, and the business environment of ten small firms within the tourism and hospitality industry in the southern region of Poland.The qualitative analysis is based on online surveys and Zoom interviews with ten female entrepreneurs regarding economic, sociocultural, and environmental factors contributing to the firms' success.The results indicate that female entrepreneurs developed resiliency to overcome market challenges during their first years of operation, the financial crisis of 2007, and the COVID-19 pandemic.They faced numerous difficulties that hindered their business growth and the most significant barrier included limited availability of low-cost financing.Their strategies focused on transformation aimed towards sustainability, public involvement, conservation, education, and green efforts, which contributed to the firms' growth.Recognizing market characteristics and the needs of their local communities, employees, and customers as well as cultural preservation and environmental sustainability have been critical to the firms' growth and entrepreneurial success.

Alina M. Zapalska

Robin McCutcheon

Female Entrepreneurship in Small Tourism and Hospitality Firms in Poland

波兰小型旅游和酒店企业中的女性创业

涉及主题	地理政治学法学历史考古旅游业务经济计算机科学生物哲学社会学营销心理学数学认识论生态学
出版信息	出版商: University of Primorska，出版周期: ，期刊类型: journal，开源期刊: 否
基本数据	创刊年份: 2018，原创研究文献占比: 0.00%，自引率:N.A.， Gold OA占比: 0.00%

Academica Turistica

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