User satisfaction with the service quality of ChatGPT

2024-9-2

The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations

2024-8-28

Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting

2024-8-16

Coping strategies for serial service failures in peer-to-peer sharing services: the power of empathic communication

2024-7-18

The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty

2024-6-28

The role of customer forgiveness and perceived justice in restoring relationships with customers

2024-6-27

Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness

2024-6-18

Narcissism on display? Effects of full-shot and medium-shot photographs posted on social media on tourists’ attraction visit interest

2024-6-18

Service dyads: understanding the dynamics of social perspective-taking and value co-creation amidst service problems

2024-6-1

The benefits of service employees’ resilience in the workplace: a mediation and moderation analysis

2024-6-1

Perceived retailer innovativeness and its impact on customer engagement behavior in smart retailing

2024-5-29

Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal

2024-5-8

Operative service delivery planning and scheduling in Product-Service Systems

2024-4-21

Correction: A comparative analysis of contactless e-service encounters in online platforms

2024-3-13

The impact of internal social responsibility on service employees' job satisfaction and organizational engagement

2024-3-1

The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior

2024-3-1

A comparative analysis of contactless e-service encounters in online platforms

2024-3-1

A bibliometric analysis of metaverse technologies in healthcare services

2024-2-14

Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants

2024-1-23

Diminishing role of regional uniqueness in preference to shop online amid COVID-19: a longitudinal analysis

2024-1-2

Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance

2023-12-12

Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions

2023-11-27

Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification

2023-11-14

Connecting artificial intelligence to value creation in services: mechanism and implications

2023-10-31

Exploring robot service quality priorities for different levels of intimacy with service

2023-10-25

The contingent impacts of dynamic service innovation capabilities on firm performance

2023-10-23

Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response

2023-9-27

What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective

2023-9-26

Adolescents’ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study

2023-9-22

Segmenting travellers of luxury destinations in a post-pandemic era

2023-8-8

Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support

2023-7-30

O2O switching determinants and successful drivers in omnichannel retailing services

2023-7-28

The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness

2023-6-28

Driving circular tourism pathways in the post-pandemic period: a research roadmap

2023-6-8

Development of a citizen participation public service innovation model based on smart governance

2023-6-6

User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay

2023-5-22

Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic

2023-5-16

Motivations and attitudes towards consulting eWOM when booking accommodation

2023-5-3

Towards becoming a service-dominant enterprise: an actor engagement perspective

2023-4-24

Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?

2023-4-6

A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization

2023-3-16

A value-based view of the smart PSS adoption: a study of smart kitchen appliances

2023-3-10

Transforming data into information for smart services: integration of morphological analysis and text mining

2023-3-1

Perceived value of AI-based recommendations service: the case of voice assistants

2023-2-27

Key concepts in artificial intelligence and technologies 4.0 in services

2023-2-27

Is the hotel industry really committed to the environment? Answering using the business models framework

2023-2-17

Can robots recover a service using interactional justice as employees do? A literature review-based assessment

2023-2-12

How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector

2023-2-10

Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations

2023-2-6

Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

2023-2-3