Asian Journal of Shipping and Logistics

The objective of this study is to examine the effects of trust and communication on flexibility and customer relationships between port logistics firms and shippers. In order to achieve this objective, the study collected questionnaires from 238 port logistics firms and conducted analyses. The results are as follows: First, the trust of port logistics firms has a positive effect on both flexibility and customer relationships. When there is a high level of mutual trust between port logistics firms and shippers, the firms can provide flexible services and work towards a common goal by sharing information and resources based on a strong understanding. Second, port logistics firms that engage in frequent communicate with shippers are more likely to provide flexible services. By exchanging information with shippers, port logistics firms can establish service processes that align with the specific needs of the shippers, ultimately leading to the provision of superior services. Third, the flexibility of port logistics firms enhances customer relationships with shippers. By offering flexible services, port logistics firms can build strong relationships with shippers and work together towards common goals. Fourth, trust and communication of port logistics firms further reinforce the relationship between flexibility and customer relationships. When there are trust and effective communication between the firms and shippers, the positive effect of flexibility on customer relationships is amplified.

Hee-Sung Bae

The Asian Journal of Shipping and Logistics

The effects of trust and communication on flexibility and customer relationships between port logistics firms and shippers

港口物流企业与托运人之间信任和沟通对灵活性及客户关系的影响

Sung June Kim

Challenges and opportunities for Korea's shipping industry in the era of globalization: The impact of financial crisis from 1998 to 2003

全球化时代韩国航运业的挑战与机遇：1998年至2003年金融危机的影响

Manh-Tan Le

Thien-Vu Tran

Supplier selection through an integrated multi-criteria decision-making model: A study on barge service providers in the Mekong Delta of Vietnam

通过综合多准则决策模型的供应商选择：越南湄公河三角洲驳船服务商研究

Mohammed Mojahid Hossain Chowdhury

Md. Mostafa Aziz Shaheen

Khandaker Rasel Hasan

Arif Mahmud

Kazi Khaled Mahmud

Towards sustainable energy selection for ships in response to maritime regulation

面向海事法规的船舶可持续能源选择

Thi Ha Dinh

Thi Thu Thuy Nguyen

Thi Thanh Tam Do

Thi Van Trang Nguyen

Hung Long Nguyen

Van Thanh Do

Selection supplier for Textile and Garment enterprises in Vietnam using association rules

越南纺织服装企业供应商选择的关联规则应用

Hyoseon Kim

Hyuksoo Cho

Why is demurrage important for logistics companies using container terminals? An analysis of the determinants of demurrage and its impact on firm performance

为什么滞期费对使用集装箱码头的物流公司很重要？滞期费决定因素及其对企业绩效影响的分析

Abbreviation	Asian J. Shipp. Logist.
Journal Impact	3.19
Quartiles(Global)	TRANSPORTATION(Q2)

ISSN	2092-5212, 2352-4871
h-index	35

Publication Information	Publisher: Korean Association of Shipping and Logistics, Inc.，Publishing cycle: ，Journal Type: journal，Open Access Journals: Yes
Basic data	Year of publication: 2009，Proportion of original research papers: 88.89%，Self Citation Rate:6.10%， Gold OA Rate: 92.50%
Journal Fees	$1250Details
Average review cycle	网友分享经验：25 Weeks

Asian Journal of Shipping and Logistics

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The effects of trust and communication on flexibility and customer relationships between port logistics firms and shippers

Challenges and opportunities for Korea's shipping industry in the era of globalization: The impact of financial crisis from 1998 to 2003

Supplier selection through an integrated multi-criteria decision-making model: A study on barge service providers in the Mekong Delta of Vietnam

Towards sustainable energy selection for ships in response to maritime regulation

Selection supplier for Textile and Garment enterprises in Vietnam using association rules

Challenges and opportunities for Korea's shipping industry in the era of globalization: The impact of financial crisis from 1998 to 2003

Supplier selection through an integrated multi-criteria decision-making model: A study on barge service providers in the Mekong Delta of Vietnam

Towards sustainable energy selection for ships in response to maritime regulation

Selection supplier for Textile and Garment enterprises in Vietnam using association rules

Why is demurrage important for logistics companies using container terminals? An analysis of the determinants of demurrage and its impact on firm performance